Bika99 Privacy Policy — How We Protect Your Data
This Privacy Policy describes how bika99 collects, uses, stores, and protects the personal information of users in Malaysia. By using our platform, you agree to the practices described in this document.
Effective date: 1 January 2026. This policy applies to all registered users of the bika99 platform.
Information We Collect From You
Bika99 collects several categories of information to keep the platform running smoothly and to deliver the best possible experience for Malaysian users.
Account Information
During registration, we collect your username, email address, phone number, and password (stored in encrypted form). You may also be asked to provide identity verification details such as your IC number for account verification and withdrawal processing purposes.
Device & Browser Information
Our platform automatically logs technical information such as your IP address, browser type, operating system, device type (mobile or desktop), screen resolution, and session data. This information is used to diagnose technical issues, prevent unauthorised access, and ensure platform compatibility across different devices.
Payment Information in MYR
When you make a deposit or withdrawal in MYR (RM), we record transaction details including the amount, payment method, date, and transaction status. Your full card number or bank account details are not stored directly by bika99 — payment processing is handled through secure third-party systems.
Cookies & Usage Data
We use cookies and similar tracking technologies to remember your preferences, maintain your login session, and analyse usage patterns on the platform. Usage data includes pages visited, time spent, actions taken, and your navigation path within bika99.
How We Use This Information
Information collected by bika99 is used for the following purposes:
- Account management: To process registration, login, identity verification, and account-related communications.
- Transaction processing: To process deposits and withdrawals in RM, verify transactions, and prevent financial fraud.
- Platform improvements: To analyse usage patterns and improve the functionality and design of the bika99 platform based on real user needs.
- Security: To detect and prevent unauthorised access, fraud, money laundering, and other suspicious activity.
- Legal compliance: To meet our obligations under applicable Malaysian law, including reporting requirements to the relevant authorities where necessary.
- Service communications: To send account-related notifications, platform updates, and important information relevant to your use.
Bika99 will not use your information for any purpose not stated here without obtaining your consent first.
Cookies, Tracking & Data Storage
Cookie Management
The bika99 platform uses both session cookies and persistent cookies. Session cookies are automatically deleted when you close your browser, while persistent cookies are stored for a longer period to remember your preferences. You can control or delete cookies through your browser settings, though doing so may affect the functionality of certain parts of the platform.
Data Retention Period
Your account information is retained for as long as your account remains active, or as long as necessary to fulfil the purposes described in this policy. Transaction records are kept for the minimum period required under applicable Malaysian law. Once an account is closed at the user's request, personal data will be deleted within a reasonable timeframe, unless continued retention is required by law.
Data Security
Bika99 uses SSL encryption for all data in transit and stores sensitive information in encrypted form. Access to user data is restricted to staff who require it to perform their duties. Appropriate technical and organisational security measures are in place to prevent unauthorised access, alteration, or disclosure of data.
Sharing Information with Third Parties
Bika99 does not sell, rent, or disclose your personal information to third parties for marketing purposes. However, there are limited circumstances in which your information may be shared:
- Service providers: We work with third-party service providers that support the operation of the platform, such as payment processors and technical infrastructure providers. These providers may only use your information in accordance with bika99's instructions and are bound by confidentiality obligations.
- Legal requirements: Information may be disclosed to Malaysian authorities where required by law, court order, or other valid legal process.
- Fraud prevention: In cases involving fraud, money laundering, or serious security threats, information may be shared with the relevant authorities.
In all of the above situations, any disclosure of information is limited strictly to what is necessary and carried out in accordance with rigorous procedures.
Your Rights as a bika99 User
As a bika99 user, you have the following rights regarding your personal information:
You have the right to request a copy of the personal information we hold about you. Requests can be made through bika99 customer support.
If your information is inaccurate or out of date, you have the right to request a correction. Basic information can be updated directly through your account settings.
You may request the deletion of your account and personal data. Requests will be processed subject to any record-retention obligations prescribed by law.
To exercise any of the above rights, or if you have questions about how we handle your personal information, please contact the bika99 support team. You may also refer to the frequently asked questions us for further information on account management.
If you have concerns about how we handle your data that cannot be resolved through customer support, you have the right to lodge a complaint with the relevant data protection authority in Malaysia.
Support email: [email protected]
Still Have Questions About Your Privacy?
Contact the bika99 support team or check our FAQ section for quick answers. You can also log in to your account to manage your privacy settings directly.